Moving FAQs, Guides & Resources

Our moving pros answer the top frequently asked questions to prepare you for your upcoming home or office move in Denver, CO

How it Works

Get a Free Moving Quote

Request your free, no-obligation moving quote right here from our website. It takes less than five minutes and we promise not to spam you. You’ll receive a call from one of our knowledgeable team members who will help answer any questions and concerns you have.

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Plan Your Move

If you have enough lead time, we will go on-site to evaluate your belongings and the scale of your move. 

Moving can be a stressful event and can be hard on your furry loved ones. Please be sure to have your pets boarded, taken care of or out of the way as there are new visitors working in your space. 

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Schedule Your Move

Once we know how much stuff you have and the types of belongings, we’ll coordinate the perfect team to handle the transport of your items. 

F.A.Q.

Frequently Asked Questions

Can I do my own packing?

Yes, you can self-pack but please see our packing tips. For more great moving resources such as Packing Up Your Kitchen For Your Move and Getting Rid Of Unnecessary Things When Moving, visit our blog.

What about moving specific large items like hot tubs, pianos and pool tables?

We don’t move grand pianos. We do move upright, spinet and baby grand pianos, with no additional handling fees on local moves. Just the hourly rate, like everything else. May need a larger crew though (which is higher than our standard one truck/two-man moving crew), depending on the access, etc. There is a handling fee associated with over-sized items on long distance (out of state moving). 

We will not move hot tubs, unless they are fully drained and all electrical is disconnected by an electrician. 

We will move pool tables, but we do not set felt or level the pool table.

Customer must hire contractor for any non-moving related services such as: pool table servicing (leveling/setting felt), grandfather clock prep, music equipment tuning, appliance disconnect or reconnects, dismounting articles that are affixed to walls, dismantling/re-mantling cubicles, electrical or plumbing services. These are all services that Road Scholars cannot provide.

Does choosing the lowest hourly rate, ensure the most economical move?

Not always, in fact most often, a “cheap” hourly rate can result in a more expensive move cost overall! Why, you ask? Generally, “low-cost” rates, mean low quality movers or even temp workers, which means the move may take longer than it should. If you find a Denver Mover that has a cheaper hourly rate than Road Scholars Moving & Storage, but your move takes an hour longer, is that “bargain rate” really worth it?

What are the legal requirements I should ask for of my moving company in Colorado?

As required by law, all Denver moving companies must display their Colorado P.U.C. license number (or H.H.G. #) and all interstate Movers must display their D.O.T. and M.C. numbers; in any advertising, including their website. If they do not display these numbers, they may not be licensed to legally operate a moving company. Avoid contacting any Denver Mover that does not display these numbers. Our H.H.G. number is: 00700. Any mover, who operates within the state of Colorado, must carry a household goods moving license, issued by the Colorado Public Utilities Commission.

Waivers & Disclosures

Your deposit is credited towards the total cost of your bill. If you reschedule your move date, the deposit will be credited to your new date. However, you must give us a 72-hour notice (prior to the original moving date) or your deposit will be forfeited. If you cancel your move altogether, 72-hours in advance of your move date, your deposit will be forfeited. If you cancel your move altogether, less than 72-hours in advance of your move date, your deposit will be forfeited, and we will charge an additional $200 cancellation fee. All quotes are an estimate only, based on the information given by the customer, not a guaranteed price or flat rate.

Road Scholars is not liable for Acts of God (i.e.: inclement weather, natural disaster). Your services may take longer and cost more, and damages may occur due to these conditions. You may reschedule your job at any time to avoid weather, with no penalty. If you choose to continue with your services despite inclement weather, we are not liable for any damage or increase of final charges.

Also, please note we are not liable for (included but not limited to): items of extraordinary value, glass/marble/stone/flat-screen-televisions (not crated), lamps/lampshades/light bulbs (not boxed), live plants, boxes packed by the customer (since we do not know the condition of the items when they were packed and if the items were packed properly), leaking of liquids of any type, mechanical or electrical derangement (TVs, electronics, appliances, etc.), particleboard items, plastic bins, pottery/clay pots, or items coming into and/or out of trucks/storage containers/self-storage (not of our custody & control).

Likewise, we are not liable if all contents do not fit into your rental trucks/storage containers/self-storage (not of our custody & control). It is the customer’s responsibility to select the proper size of the rental truck/self-storage.

Make sure all loose articles are boxed or crated (unless you have contracted us to pack your boxes) and sealed shut. We will not transport loose items! Pack to the very top of the box or the box will crush and damage items inside. We are not liable for an act, omission, or order by the shipper, including damage resulting from improper packing by the shipper.

We are happy to disassemble and reassemble standard beds and/or desks, but the customer must provide the tools. FOR LIABILITY REASONS, WE DO NOT DISASSEMBLE/REASSEMBLE CRIBS, BUNK BEDS, EXERCISE EQUIPMENT, TRAMPOLINES, OR SWING SETS.

It is required that you or a personal representative is present throughout the entire service day. If there is not someone present, Road Scholars cannot be held liable for any issues that may arise, while not under your direction.  Do a complete walkthrough with the crew leader at the origin address to make sure they have loaded everything. Do another walk-through at the end of your move to ensure they have assembled all pieces of furniture and placed all items in the proper areas. Once you sign off, stating we have packed/loaded/unloaded all your contents and placed everything in the proper locations; our liability ends there.     

Road Scholars reserves the right to refuse service. Road Scholars does not provide hazmat moving services and cannot work in conditions that include mold, mildew, dirt, grime, animal feces, bugs, or anything else that can be a safety hazard, or health concern, to our crews or other customers.

Choosing a Mover

Does choosing the lowest hourly rate, ensure the most economical move?

Not always, in fact most often, a “cheap” hourly rate can mean a more expensive move cost overall! Why, you ask? Generally, “low-cost” rates, mean low quality movers or even temp workers, which means the move may take longer than it should. If you find a Denver Mover that has a cheaper hourly rate than Road Scholars Moving & Storage, but your move takes an hour longer, is that “bargain rate” really worth it?

How do I know if my movers are licensed?

As required by law, all Denver moving companies must display their Colorado P.U.C. license number (or H.H.G. #) and all interstate Movers must display their D.O.T. and M.C. numbers; in any advertising, including their website. If they do not display these numbers, they may not be licensed to legally operate a moving company.

How do I know if my movers are insured?

Request proof of insurance, from the movers you have selected, this way you can see the carrier’s limits for: workmen’s compensation, property and cargo insurance. If the Denver Mover that you select uses subcontractors instead of employing their own professional movers, there may be no workmen’s compensation coverage. This means, that if the carrier’s employee is injured on your property, the claim will be filed with your homeowner’s insurance. Some moving companies may cut corners by only carrying the minimum required insurance, as per the state. By doing this, claims can fall on you.

How do I choose a moving company?

Ask friends, neighbors, co-workers, your Realtor or relatives for recommendations. Check with the Better Business Bureau: https://www.bbb.org/us/co/centennial/profile/moving-companies/road-scholars-moving-storage-0885-38939

How do I get an accurate phone quote?

Be consistent with all moving companies you speak with, this way you can compare “apples to apples”. Full disclosure and being very detailed is the best way to get an accurate quote! Tell them if any items are to be excluded, if there are any special services you require and inform them of difficult access (e.g., stairs, narrow driveways, size of elevators, etc.).

For a free moving quote, please call us at 303-693-7070 and provide the full details of your upcoming move in Denver. Our knowledgeable team are happy to help answer any questions and concerns you have.

When do I need an in-home moving quote?

Here are some of the instances we would recommend an in-home moving quote.

  • If your home is over 1800 square feet and you are moving locally.
  • If you are having your mover pack your items.
  • If your home is over 1200 square feet and you are moving out of state.

Preparing for Your Move

What kind of protection valuations options does Road Scholars offer to cover my stuff?

Your move comes with 60 cents per pound per article valuation. Full value protection is available at an additional fee. Valuation (cargo coverage) is offered with two options as follows:

  1. Released Value Option. This option shall allow the calculation of the value of loss or damage to household goods shipments to the lesser of: 1) a value equal to sixty cents (.60) per pound per lost or damage article; or the value of the lost or damaged article, less depreciation for age and wear. This option is free. This option covers the repair or .60 cents per pound, whichever is the lesser.
  2. Full Replacement Cost Option. This option provides for the loss or damaged items based on current full value at the time of loss or damage up to total dollar amount of valuation declared by you or repair; whichever is the lesser. This option is subject to a deductible selected by you. You will be charged for this coverage. Charges are based on hourly rate for the duration of the move. The deductible is due upon filing of a claim. 1) $250.00 deductible option is at an additional $15.00 per mover per hour. 2) $500.00 deductible option is at an additional $10.00 per mover per hour. This option covers the repair or full replacement, whichever is the lesser. This option has a $250.00 minimum. This valuation option is also available on interstate moves with either $250.00 or $500.00 deductible options; charges would be based on the actual weight of the shipment, see office for pricing.
Does Road Scholars disconnect or reconnect appliances?

We will unplug electronic appliances, we DO NOT disconnect or reconnect, water, gas, or other utility lines (we recommend this be done before we arrive to prevent delays).

Will Road Scholars Wrap our furniture?

We will pad-wrap all wood furniture and appliances, we stretch-wrap all upholstered furniture (i.e.: couch, loveseat, recliners).

How do we transport our hanging clothes?

We offer loaner wardrobe boxes for free with every move, also available for purchase.

Does Road Scholars dismount TV’s from the wall?

If it is a two-piece mount, we will take the TV off the mount, but we DO NOT take the mount off the wall. However, you will save time and money if you disconnect your TVs, prior to our professional movers’ arrival. 

Does Road Scholars move motorcycles, dirt bikes, ATV’s, lawnmowers, snowblowers, etc.?

ONLY if both the fuel and oil have been drained out of the tank and lines, and it must be small enough to fit up the ramp.

Packing, Unpacking and Other Auxiliary Services

Does Road Scholars offer packing?

Yes, we offer packing services at an hourly rate. Our full-service home packing professionals will help you prepare for your next Denver move and ensure your valuables are protected during transport. 

Does Road Scholars offer unpacking?

Yes, we offer unpacking services at an hourly rate. For more information or for a free quote, call us at 303-693-7070.

Does Road Scholars offer storage?

Yes, we do offer storage services at our climate and security-controlled facility. We can also load and unload your self-storage containers and/or units.

How do I keep my furniture protected while in storage?

When furniture is stored at Road Scholars storage facility, you do not have to worry, standard padding and protection is used at no additional charge, to provide the most stress-free move as possible. When using a self-storage option, we suggest either buying moving blankets and/or paper pads for all necessary items, both are available for purchase from Road Scholars (must arrange prior to moving day). Road Scholars is not liable for items not in our custody or control.

Do I need to label my boxes?

We highly recommend that you label boxes (on at least two sides, not on the top or bottom), with at least the room that the items are being delivered to as this speeds up the delivery.

Moving Day

What items should I move myself?

Valuable jewelry and artwork, coin collections, medications, children’s favorite toys, pet accessories, a change of clothes, snacks, toilet paper, phone chargers, passports, birth certificates, tax records, flammables, any liquids, chemicals, propane/gas tanks, firearms, ammunition.

How will I know when to expect my mover’s arrival?

Upon booking your move, we will give you an arrival spread of when to expect the movers.

Do the movers accept gratuity, and what is a good tip?

Yes, our expert movers do accept and greatly appreciate gratuity for a job well done. A good rule of thumb for a “very good” tip is approximately $5-$10 per mover per hour, however anything is very appreciated.